Privacy Policy

This Privacy Policy explains how DarPedia collects, processes, stores, transfers, discloses, retains, protects, and otherwise handles personal data about users and other individuals who interact with the Platform. It applies to all users, including Professionals, Contractors, Suppliers, Homeowners, Developers, Students, Essay Writers, visitors, and any person whose personal data DarPedia processes in connection with the Platform.

This Privacy Policy should be read alongside the Terms of Use and the Cancellation & Refund Policy, which are incorporated by reference. This Policy does not address the data practices of third parties, including payment processors, advertisers, linked websites, or other service providers whose privacy policies govern their own data handling.

DarPedia acts as a data controller in respect of personal data it collects directly from users and in respect of the processing activities described in this Policy. Where DarPedia processes personal data on behalf of another controller (for example, in respect of certain third-party integrations), it may act as a data processor.

Regardless of DarPedia's role, DarPedia is committed to processing personal data lawfully, fairly, and transparently, and to implementing appropriate technical and organisational measures to protect personal data.

"Personal Data" means any information relating to an identified or identifiable natural person. "Processing" means any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, transfer, restriction, erasure, or destruction.

"Data Subject" means the identified or identifiable natural person to whom personal data relates. "Sensitive Data" means special categories of personal data that attract heightened protection under applicable law, including data revealing racial or ethnic origin, political opinions, religious beliefs, health data, biometric data used for identification, and data relating to criminal convictions or offences.

"Third Party" means any person or entity other than DarPedia and the Data Subject. "Controller" means a natural or legal person that determines the purposes and means of processing personal data. "Processor" means a natural or legal person that processes personal data on behalf of a controller.

This Privacy Policy is effective as of the date it is published on the Platform. DarPedia will notify users of material changes to this Policy as described in the Policy Updates section below. Continued use of the Platform after any such changes constitutes acceptance of the updated Policy.

Where DarPedia relies on consent as the legal basis for processing personal data (including for certain marketing communications and non-essential cookies), such consent will be obtained in a clear, specific, informed, and freely given manner. You have the right to withdraw consent at any time, without affecting the lawfulness of processing that occurred before withdrawal.

Withdrawal of consent may be made by updating your account settings, using any opt-out link in marketing communications, managing cookie preferences through browser settings or any platform preference tool, or by contacting DarPedia at amer@panorama.com. Withdrawing consent for essential processing may affect your ability to use certain Platform features.

DarPedia may collect and process the following categories of personal data: (A) Identity Data — including full name, username, date of birth, gender, nationality, identity document number, professional licence number, business registration number, and photographs; (B) Contact Data — including phone number, email address, physical address, and postal address; (C) Account Data — including account credentials (hashed passwords), account type, role, preferences, account settings, and account history; (D) Professional/Business Data — including business name, trade name, registered address, tax identification number, sector, specialisation, qualifications, certifications, licences, portfolio, and professional memberships.

(E) Project Data — including project descriptions, uploaded drawings, photographs, renders, videos, documents, bids, quotations, specifications, budgets, timelines, and communication history; (F) Transaction Data — including subscription details, payment dates, payment amounts, and information related to fee transactions between DarPedia and Users; (G) Communication Data — including messages sent through the Platform, enquiries, complaints, feedback, reviews, ratings, and customer support interactions; (H) Technical Data — including IP address, browser type, browser version, operating system, device identifier, device type, network provider, screen resolution, and language settings.

(I) Usage Data — including pages visited, features used, links clicked, search queries, session duration, referral source, timestamps, interaction logs, and frequency of use; (J) Location-Related Data — including approximate location derived from IP address, and precise location if expressly enabled by the user; (K) Cookie and Tracking Data — as described in the Cookies and Tracking Technologies section; (L) Content Data — including any personal data contained in User Content uploaded, posted, or submitted by users; (M) Preference and Marketing Data — including communication preferences, marketing opt-in/opt-out status, and interest segments derived from Platform behaviour.

DarPedia does not intentionally collect Sensitive Data. Users should not upload or transmit Sensitive Data through the Platform unless it is strictly necessary and the user has verified that they have a lawful basis for doing so. If DarPedia inadvertently receives Sensitive Data, it will delete or anonymise such data as soon as reasonably practicable.

DarPedia processes personal data for the following purposes and on the following legal bases: (A) Account creation and management — necessary for the performance of the contract with you or to take steps at your request before entering into a contract; (B) Identity and eligibility verification — necessary for compliance with legal obligations and to protect the legitimate interests of DarPedia and other users; (C) Platform operation and service delivery — necessary for the performance of the contract with you; (D) Marketplace matching and project facilitation — necessary for the performance of the contract with you.

(E) Communication between users through the Platform — necessary for the performance of the contract with you; (F) Payment facilitation and fee management — necessary for the performance of the contract with you and for compliance with financial and tax legal obligations; (G) Customer support and complaint handling — necessary for the performance of the contract with you and in pursuit of DarPedia's legitimate interests; (H) Security, fraud prevention, and abuse detection — necessary for compliance with legal obligations and in pursuit of DarPedia's legitimate interests in protecting the Platform and its users.

(I) Analytics and Platform improvement — in pursuit of DarPedia's legitimate interests in improving the Platform, provided that such interests do not override your rights and freedoms; (J) Legal compliance — necessary for compliance with applicable laws, regulations, court orders, and other legal obligations; (K) Dispute resolution and enforcement — in pursuit of DarPedia's legitimate interests and necessary for the establishment, exercise, or defence of legal claims; (L) Direct marketing communications — based on consent where required, or on legitimate interests where permitted by applicable law, subject to your right to object or opt out at any time.

Subject to applicable law and to any legitimate overriding interests (including legal obligations, the rights and freedoms of others, and the exercise or defence of legal claims), users may have the following rights in respect of their personal data: (A) Right of access — to obtain a copy of the personal data held about you; (B) Right to rectification — to have inaccurate or incomplete personal data corrected; (C) Right to erasure — to request deletion of personal data in certain circumstances; (D) Right to restriction of processing — to request that DarPedia limit how it processes your personal data in certain circumstances.

(E) Right to data portability — to receive your personal data in a structured, commonly used, machine-readable format in certain circumstances; (F) Right to object — to object to processing based on legitimate interests or for direct marketing purposes; (G) Right to withdraw consent — to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing; (H) Right not to be subject to automated decision-making — to not be subject to a decision based solely on automated processing that produces legal or similarly significant effects.

To exercise any of these rights, submit a request to amer@panorama.com. DarPedia will respond within the timeframe required by applicable law. DarPedia may ask you to verify your identity before fulfilling a request. Requests will not attract a fee unless they are manifestly unfounded or excessive, in which case DarPedia may charge a reasonable fee or decline to respond.

The Platform's marketplace, account registration, project-posting, bidding, professional-listing, supplier-listing, contractor-listing, and writing-service features are not directed at or intended for persons under the age of 18. DarPedia does not knowingly collect personal data from persons under 18 without the verified consent of a parent or legal guardian.

If DarPedia becomes aware that it has inadvertently collected personal data from a person under 18 without the required parental or guardian consent, DarPedia will take reasonable steps to delete such data as soon as practicable. Parents and guardians who believe that their child's personal data has been collected by DarPedia without appropriate consent should contact DarPedia at amer@panorama.com.

DarPedia may disclose personal data to the following categories of recipients, where necessary for the purposes described in this Policy: (A) Service providers and processors acting on DarPedia's behalf, including cloud hosting providers, email and SMS communication providers, analytics providers, payment processors, fraud-detection providers, identity-verification providers, and customer support tools — each of whom is subject to contractual data protection obligations; (B) Other users of the Platform, to the extent necessary to facilitate Platform functionality (for example, displaying a Professional's profile to a Client who is searching for a Professional); (C) Legal and regulatory authorities — where DarPedia is required or permitted to disclose personal data by applicable law, regulation, court order, or governmental authority.

(D) Professional advisers — including lawyers, accountants, auditors, and insurers, where necessary in connection with the operation of DarPedia's business; (E) Acquirers or successors in the event of a merger, acquisition, restructuring, sale of assets, or corporate reorganisation, subject to the acquirer or successor agreeing to treat personal data in a manner consistent with this Policy; (F) Any person to whom disclosure is made with the user's explicit consent.

DarPedia will not sell, rent, or commercially exploit personal data to or with third parties for their own unrelated commercial purposes. DarPedia will not share personal data with third parties for their own direct marketing purposes unless the user has given explicit consent.

DarPedia does not sell personal data to third parties. DarPedia does not share personal data with third parties in exchange for monetary or other valuable consideration for their own unrelated commercial purposes. Where DarPedia shares data with third-party service providers for the purpose of operating the Platform, such sharing is governed by data processing agreements that restrict the use of personal data to the provision of the contracted service.

DarPedia retains personal data for as long as is necessary for the purposes for which it was collected, including for the period during which your account is active, the period necessary to comply with DarPedia's legal and regulatory obligations (which may include retention of records for tax, financial reporting, anti-money-laundering, and other compliance purposes), the period necessary to resolve disputes or enforce DarPedia's rights, and any longer period required or permitted by applicable law.

When personal data is no longer required for the purpose for which it was collected and there is no legal basis for continued retention, DarPedia will delete or anonymise such data. Where deletion is not immediately possible (for example, because the data is stored in backup archives), DarPedia will isolate the data from further processing until deletion is possible.

DarPedia implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, destruction, loss, or unlawful processing. These measures include encryption of data in transit using industry-standard protocols (such as HTTPS/TLS), encryption or hashing of sensitive stored data (such as passwords), access controls limiting access to personal data to authorised personnel on a need-to-know basis, regular security assessments and monitoring, vendor due diligence, incident response procedures, and employee awareness measures.

While DarPedia takes reasonable steps to protect personal data, no method of transmission over the internet or method of electronic storage is completely secure. DarPedia cannot guarantee the absolute security of personal data. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected individuals, DarPedia will take steps to notify affected users and relevant authorities as required by applicable law.

The Platform may contain links to, or integrations with, third-party websites, applications, payment gateways, payment channels, social media platforms, maps, videos, APIs, or other external services. This Privacy Policy does not apply to the data practices of third parties. DarPedia does not control, operate, endorse, or take responsibility for the privacy practices or content of third-party websites or services.

Users are advised to review the privacy policies of any third-party website or service before providing personal data to that third party. DarPedia shall not be liable for the data practices, privacy policies, security measures, or conduct of any third-party website or service accessed through or in connection with the Platform.

DarPedia primarily processes personal data in the Hashemite Kingdom of Jordan. However, given the global nature of cloud infrastructure and third-party service providers, personal data may be transferred to, processed in, or accessed from countries other than Jordan, including countries that may not provide the same level of data protection as Jordan.

Where personal data is transferred outside Jordan, DarPedia will take steps to ensure that appropriate safeguards are in place to protect personal data, in accordance with applicable data protection law, which may include relying on data transfer agreements, standard contractual clauses, or other mechanisms recognised under applicable law.

DarPedia may use cookies, web beacons, pixel tags, local storage, session storage, device fingerprinting, analytics tools, and similar tracking technologies to collect Technical Data, Usage Data, and Cookie and Tracking Data in connection with your use of the Platform.

Essential cookies are strictly necessary for the Platform to function and cannot be switched off. Analytics and performance cookies help DarPedia understand how the Platform is used and identify opportunities for improvement. Functional cookies enable enhanced functionality and personalisation. Marketing and advertising cookies may be used to deliver relevant content and advertisements where permitted. You may manage non-essential cookies through your browser settings or through any cookie preference tool provided on the Platform. Disabling essential cookies may affect Platform functionality. For further information about the specific cookies used by the Platform, please contact amer@panorama.com.

DarPedia may update this Privacy Policy from time to time to reflect changes in its data practices, the Platform, applicable law, or regulatory guidance. When DarPedia makes material changes to this Policy, it will post the updated Policy on the Platform with a revised effective date and may notify users by email, in-platform notice, push notification, or other reasonable means.

Continued use of the Platform after an updated Policy becomes effective constitutes your acceptance of the updated Policy. If you do not agree to the updated Policy, you must stop using the Platform. DarPedia encourages you to review this Policy periodically to stay informed about how your personal data is being handled.

This Privacy Policy and any dispute arising out of or relating to it shall be governed by the laws of the Hashemite Kingdom of Jordan, including the Jordanian Personal Data Protection Law No. 24 of 2023 and any regulations or guidelines issued thereunder, and the Electronic Transactions Law No. 15 of 2015 (as amended). The competent courts of Amman, Jordan shall have jurisdiction over any dispute relating to this Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way DarPedia handles your personal data, please contact us at: Email: amer@panorama.com

DarPedia will endeavour to respond to all legitimate enquiries promptly and in accordance with applicable law. If you are not satisfied with DarPedia's response to your enquiry, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.